Soft Play Ball Pit Step and Slide

Cancellation Policy

📅 Scheduling & Cancellation Policy We’re all about good times and stress-free fun! To make sure your event goes off without a hitch, please review our booking and cancellation policy below: 🗓️ Bookings & Scheduling All hires must be booked in advance via our website, social media, or directly through phone/email & Secured with an applicable non refundable deposit. Final payment is due up to 48 hours before the booking date to be paid via bank transfer or in cash upon arrival before equipment is set up. 🔄 Rescheduling You can reschedule your booking up to 72 hours before your hire date at no extra cost (subject to availability). Please send us an email or call with your request (contact details provided below) Rescheduling within 72 hours may result in a forfeiture of the deposit, depending on circumstances and availability. We’re flexible with bad weather reschedules (for outdoor bookings). If heavy rain/wind is forecast, we’ll work with you to find a new date or offer a full refund. ❌ Cancellations Cancellations made: More than 7 days before your hire date: Deposit is non-refundable, but no additional charge. Less than 7 days: 50% of total hire fee is due. 🌧️ Weather Policy (Outdoor Bookings) Safety first! If weather conditions (strong winds or heavy rain) are unsafe, we reserve the right to cancel the hire on the day. In that case, we’ll offer: A full credit toward a future booking Or a partial refund for funds already paid , minus the deposit. ❤️ Customer Responsibility Please make sure access is clear, and the setup area is flat, safe, and free of hazards. If setup isn’t possible due to site conditions (e.g., no access, unsafe area), it may be treated as a cancellation. 📞 Need Help? To cancel, reschedule, or update your booking, Please contact us directly: 📧 Support@happyvibez.uk 📞 02035766148 📱 DM us on Instagram @happyvibez.uk

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